Refund Policy

1. Overview

This Refund Policy explains how cancelling a paid Acubic plan works and when you can get money back. It forms part of our Terms and Conditions. Paid plans are billed through Stripe, and the price, billing period, and any trial length are shown at checkout before you confirm.

2. Cancelling Your Subscription

You can cancel at any time in your Profile, under Manage subscription, which opens Stripe's secure billing portal. There is no cancellation fee.

When you cancel, your plan stays active until the end of the period you have already paid for, and you keep full access until then. Your subscription then ends and you are not charged again.

We do not give refunds or credits for partial billing periods, or for periods in which you did not use the service, except where the law requires it, including the right of withdrawal described below.

3. Free Trials

When a plan comes with a free trial, the trial length is shown at checkout. You add a payment method when the trial starts, but nothing is charged during the trial. If you cancel before the trial ends, you are not charged at all. If you keep the subscription, the first payment is taken when the trial ends. Each account can use one free trial.

4. Right of Withdrawal (EU, EEA, and UK)

If you are a consumer living in the European Union, the European Economic Area, or the United Kingdom, you have the right to withdraw from a paid subscription within 14 days from the day it starts, for any reason and without giving one.

Because the Platform is a service that starts straight away at your request, if you asked us to start immediately and used the service during those 14 days, we may deduct a proportionate amount for the part of the service already provided. We refund the rest to the payment method you used.

Nothing in this policy limits any mandatory consumer protection that applies to you.

5. How to Request a Refund

To withdraw or to ask about a refund, email support@acubic.ai from the email address on your Acubic account, and tell us which subscription your request is about. A clear statement that you wish to withdraw is enough. Where a refund is due, we process it within 14 days of receiving your request, to the original payment method.

6. Contact

Questions about billing or this policy can be sent to: